Your HP system's driver and utilities CD restores device drivers to a previous, working state without having to reformat your computer's hard drive. HP CD driver and utility software can help to improve your PC's functionality. Why Should You Install HP Drivers and Utility Software CD? Utilities, on the other hand, help you analyze, configure, and maintain your computer system, preventing errors and crashes. Computer drivers enable your operating system to communicate with hardware devices in your system. To optimize your computer system, you need both drivers and utility software. After doing this, Scan to Computer worked! Why was this change necessary? The support person claimed it’s because of a known bug in the HP software.There is so much to know when it comes to keeping your desktop computer and hardware devices fully operational. In particular, I needed to change the “Move Finder Items” destination folder from its default selection (Documents) to any other location (I created and selected an HP Scans folder). To fix problems with Scan to Computer’s Save as PDF task, you need to edit the relevant Scan Tasks item in HP Utility. Fixing the problem with these choices required that I edit each of the tasks. I had been unsuccessfully trying both Save as PDF and Save as JPG. This revealed a list of “shortcut” tasks with the same names as appear on the 8600’s touchscreen. Return to the Scan to Computer section of HP Utility. When he returned, he had a new tactic for me to try: After rehashing much of the same fruitless territory as covered in the Forums, the support person put me on hold.
But this may not be sufficient.Īs a last resort, I telephoned HP tech support. To initiate scans directly from the printer, you first have to enable the HP Utility option shown here. While these steps are necessary, they were not sufficient to be the solution. Had I checked the “Enable Scan to Computer” option from the Scan to Computer section of the included HP Utility application? (Yes, I had). After I posted a message to the HP Support Forums, two HP employees replied with queries: Had I installed all the HP software that came with the printer? (Yes, I had). Neither HP’s online support nor the printer’s
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